Terms of Service

Version 2026-09-28 · Last updated: September 28, 2026

1. Who We Are & Acceptance

Vertessia (“Vertessia”, “we”, “us”) is an independent business operated by a sole proprietor in British Columbia, Canada. Contact: info@vertessia.com · vertessia.com/support.html.

By using the Vertessia website, API and file-conversion services (the “Service”), you agree to these Terms of Service (“Terms”), including the Privacy Policy and Refund Policy, which form part of them. If you do not agree, do not use the Service. Before your first conversion you accept these Terms — including the output disclaimer in Section 3 — by ticking the acceptance box in the converter (or by sending the accept_terms field through the API). We ask again whenever we publish a new version. We record the version you accepted and when, together with your account (if signed in) and the conversion it was given for.

You must be at least 16 years old, or the age of digital consent in your country if higher. If you are under the age of majority where you live, you may only make purchases with the consent of a parent or guardian. If you use the Service for an organization, you confirm you are authorized to bind it to these Terms.

2. The Service

3. Outputs, Verification & Professional Use (Disclaimer)

Please read this section carefully. It limits our responsibility for the files the Service produces.

  1. Automated, unreviewed output. The Service converts and reconstructs geometry by automated algorithms. No person reviews your files or the results. Output quality depends on the input you provide (mesh quality, closure, resolution, units) and on the settings you choose.
  2. No guarantee of results. We do not warrant that any Output (“Output” means any file, preview, measurement, deviation report or other result produced by the Service) will be accurate, complete, watertight, dimensionally faithful to your input, free of defects, manufacturable, or fit for any particular purpose, or that it will match a preview, a deviation report, or your expectations. Deviation figures are statistical estimates, not certifications.
  3. You must verify every Output yourself. Before relying on an Output in any way — including printing, machining, casting, fitting, simulation, quotation, or incorporation into any product or design — you are solely responsible for inspecting, measuring and validating it with your own tools and professional judgement. If an Output does not meet your requirements, do not use it.
  4. Not a medical device; not certified for clinical or safety-critical use. The Service is a general-purpose geometry tool. It is not a medical device, has not been reviewed, cleared, certified or approved by Health Canada, the U.S. FDA, a European Notified Body under the MDR, or any other regulatory authority, and is not designed or validated for diagnosis, treatment planning, or the design or manufacture of dental, medical, implantable, aerospace, automotive, structural or other safety-critical products. If you choose to use an Output in such a context, you do so entirely at your own risk and remain solely responsible for all applicable regulatory, quality-management, professional, licensing and patient-safety obligations.
  5. No liability for use of Outputs. To the maximum extent permitted by applicable law, Vertessia and its operator will not be liable for any loss, damage, cost or claim of any kind arising from or relating to the use of, inability to use, or reliance on any Output — including, without limitation, failed or defective prints and parts, wasted material, machine or tool damage, production delays, product recalls, ill-fitting or failed devices, clinical or treatment outcomes, lost profits, lost data, or any indirect, incidental, consequential, special or punitive damages — even if we were advised of the possibility of such loss. The monetary cap in Section 13 applies to any liability that cannot be excluded.
  6. What this section does not do. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including for fraud, or where mandatory consumer-protection law (for example in Québec, the EU or the UK) grants you rights that cannot be waived. In those cases our liability is limited to the fullest extent that law allows.

4. Accounts

You are responsible for keeping your sign-in details and API keys confidential and for all activity under your account; tell us promptly about any unauthorized access. An account belongs to one person or, on the Team plan, to one organization whose own staff may use it. Accounts, credits and plans may not be resold or transferred to anyone else.

5. Your Content & Uploads

5.1 Ownership and the licence you grant us

You keep all ownership of the files you upload (“Content”) and of the results (“Output”). You grant us a limited, non-exclusive, worldwide licence to store, process and transmit your Content and Output only to provide the Service to you. We do not claim ownership of your Content or Output and do not look at them, except where needed to answer a support request you make or to improve the Service using files you chose to share with us.

5.2 Retention & deletion

5.3 Your promises about your Content

You confirm that: (a) you own or are licensed to use and convert each file you upload, and doing so infringes no one else’s intellectual property, privacy, contractual or other rights; (b) your Content and your use of the Service comply with applicable law; and (c) your files contain no malware.

5.4 Prohibited content

You may not upload or process: illegal or infringing material; child sexual abuse material (zero tolerance); obscene material; defamatory, harassing or hateful content; content violating another person’s privacy; malware; technical data subject to export controls or sanctions (including ITAR or dual-use-controlled CAD data you are not authorized to export); or any third-party content you lack the right to process. Uploads are processed automatically and we do not screen them, but if we become aware of prohibited content we may delete it, suspend or close the account, and report illegal material (such as child sexual abuse material) to the authorities.

6. Acceptable Use

You may not: abuse or overload the Service; scrape or automate access except through our API; circumvent limits or the download paywall; probe or interfere with the Service; reverse engineer it; or resell it or build a competing conversion service on top of it. We may remove content and suspend or close accounts that break these rules. If we close a paid account for a serious breach, unused prepaid amounts are not refunded unless the law requires it.

7. Prices, Credits & Subscriptions

Current prices are shown on our pricing section and at checkout. One download means the first download of one reconstructed STEP result; downloading the same result again within 30 days is free.

8. Payment & Taxes

Payments are processed by Stripe; we never see or store your full card number. Prices are in US dollars. Any sales tax, VAT or GST/HST that we are required to charge will be shown at checkout before you pay. Your bank may charge a currency-conversion fee.

9. Refunds

Refunds are governed by our Refund Policy. Nothing in it limits rights you have under consumer-protection law. If a refund or chargeback is made for a credit pack, the credits from that pack that you have not yet used are removed from your account; if you used more than the refunded share, your balance may go negative until topped up.

10. Intellectual Property

The Service, including its software, algorithms and website, belongs to us and is protected by law. Apart from the right to use the Service under these Terms, no rights are transferred to you. Your Output is yours, as described in Section 5.1.

Rights complaints. If you believe a file processed through the Service infringes your intellectual property or other rights, email info@vertessia.com with details; we will act promptly (files are normally deleted within 24 hours anyway). Feedback. If you send us suggestions, we may use them without any obligation to you.

11. Availability, Third-Party Services & Changes

Availability. We work to keep the Service available but do not guarantee uninterrupted availability for free or paid use, and we may carry out maintenance. If an outage interrupts a conversion, it may fail — simply run it again; failed conversions are never charged. If a download you paid for fails because of a problem on our side, contact us and we will make it available again or refund it. If the paid Service is unavailable for more than 72 consecutive hours, subscribers can ask us to extend their current period by the time lost.

Third-party services. The Service relies on third-party providers, including hosting and storage (OVHcloud, Cloudflare), sign-in (Supabase, and Google if you choose “Sign in with Google”), payments (Stripe) and email delivery. When you pay through Stripe or sign in with Google, their own terms and privacy policies also apply to that step. We are not responsible for outages or changes of these providers beyond our reasonable control, or for third-party websites we link to. See our Privacy Policy for what they receive.

Changes. We may change or discontinue features. If we discontinue the paid Service, we will refund unused credits and the unused part of any current subscription period.

12. Disclaimer of Warranties

EXCEPT AS REQUIRED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF CONVERSION ACCURACY, GEOMETRIC OR TOPOLOGICAL CORRECTNESS, WATERTIGHTNESS, DATA PRESERVATION, UNINTERRUPTED AVAILABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL. OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 6 MONTHS BEFORE THE CLAIM OR USD 100. Nothing in these Terms excludes liability that cannot be excluded by law (such as for fraud or personal injury), and consumers keep any mandatory rights under the law of the place where they live.

14. Indemnity

If you use the Service for business purposes, you will indemnify us against claims, losses and reasonable legal costs arising from your Content, your use of the Service or your breach of these Terms.

15. Ending the Agreement

By you. You may stop using the Service at any time and ask us to close your account by emailing info@vertessia.com from your account’s email address. Closing the account cancels any subscription at the end of its paid period; unused credits are forfeited, so download any results you need first (a paid STEP stays downloadable for 30 days after purchase). Account data is then deleted as described in the Privacy Policy.

By us. We may suspend or close an account for breach of these Terms, fraud or abuse, non-payment, or where the law requires it. Where reasonable we will tell you why and, for anything other than serious or illegal misuse, give you a chance to fix the problem first. If we close your account without any breach on your part, we will refund unused credits and the unused part of any current subscription period.

Sections 3, 5.3, 12, 13, 14 and 16 continue to apply after the agreement ends.

16. Governing Law & Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction, except that if you are a consumer you may also bring proceedings where you live if the law there gives you that right. Please contact us first — most problems are solved quickly by email.

17. Changes to These Terms

We may update these Terms. The version and date at the top show which text applies. For material changes we will ask you to accept the new version before your next conversion, and changes to subscription prices follow Section 7. Changes do not apply retroactively to purchases already made.

18. General

If any provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver. We are not responsible for delays or failures caused by events beyond our reasonable control. These Terms are the entire agreement between you and us about the Service. You may not transfer these Terms; we may transfer them to a successor of the business, who must honour them.

19. Contact

Vertessia — sole proprietorship, British Columbia, Canada · info@vertessia.com · postal address available on request.